Introduction

Introduction to SFX-Markets

SFX Markets is a trading name of SFX Global Ltd. It is a registered brokerage under FSASVG regulation that provides Forex and precious metals brokerage services for retail and institutional traders. SFX Markets only accommodates Straight Through Processing (STP) that only profits from dealing commissions. This means that they will never trade against clients. SFX Markets ensures the safety of client’s funds on segregated bank accounts. Client's funds are only used to maintain trading operations on clients account.

How long has SFX-Markets been established?

SFX Markets had been established for more than 5 years in this industry, with more than USD130 million of client’s funds and more than 2.5 million accounts.

Trading

What are the advantages of STP technology?

a) Fast order execution. Client’s orders get forwarded directly to liquidity providers without any delay, which guarantees you the best execution times and prices

b) No trading restrictions. Clients can use all types of Expert Advisors (EAs), including scalping and HFT algorithms

c) No conflict of interest. SFX Markets exclusively processes client orders using STP technology and earns commissions from sending these orders to liquidity providers. This means our only interest lies in our clients’ trading volume and continued profitability.

What is Straight Through Processing (STP)?

Straight-Through-Processing or STP technology is a form of electronic order processing in which transactions are executed directly into a financial market without any human intervention. SFX Markets uses this STP technology exclusively when acting as an intermediary between its clients and market-making liquidity providers that consist of top-tier banks and financial institutions.

How does an STP broker make a profit?

STP type of broker profits only through commission and currently SFX is charging $6 per standard lot for ECN-Pro. This depends on account types too. Please go to www.sfx-markets.com for more information.

What kind of spreads are offered by SFX Markets?

The spread for ECN Pro is floating from as low as 0.1 pips. Refer to website for other different account types.

Can I use this broker for my personal trades?

Yes. After opening a broker account with SFX, clients can open any trading account (ECN or ECN Pro) by logging into their SFX private office.

What is FIX API?

FIX API allows user to see the market depth of the prices. It is directly connected and bridged to the Liquidity Provider and thus allows a fast execution. This also results in no slippage during trading.

Account Registration

What are the documents required to open an individual account?

a) Proof of Identification

b) Mailing Proof less than 6 months old

Client will be assigned only one unique SFX Personal Account (10xxxx). After which, by logging into www.sfx-markets.com, each client can open as many trading accounts as they want.

How to register for a Demo account?

In order to set up a demo account with SFX Markets, please download the MetaTrader 4 trading terminal. Please visit our website www.sfx-markets.com/trading/accounts.

Funding and Withdrawal

How can I make a deposit and/or withdraw funds?

You can fund your account in your SFX Private office, via “Funding” section, choosing any of the available payment methods. Withdrawal from personal account can be executed via the same payment method that was used for depositing. In case the account was funded via various methods, withdrawal is executed via the same methods in the ratio according to the deposited sums.

Where can I check the status of my requests?

After submitting a request, you can check the status in your Personal account page in the “My Operations” section.

How long does the funding process take?

a) For funding via debit/credit card, standard processing is 1-3 working days.

b) For funding via E-Payments, standard processing is 1-2 working days.

c) For funding through bank wire (TT), standard processing is 3-5 working days depends on bank process.

How long does the withdrawal process take?

a) For withdraw via debit/credit card, standard processing is 3-5 working days.

b) For withdraw via E-Payments, standard processing is 1-2 working days.

c) For withdraw through bank wire (TT), standard processing is 3-5 working days depends on bank process.

Is there any limit for withdrawal?

There's no limit for withdrawal. However, if you are withdrawing via bank wire, bank fees of USD 40-60 per transaction will be incurred to client.

Can I fund using credit cards issued from different countries?

We apologize that we only accept the card funding issued in the same country.

How much does the bank charges when you remit to SFX?

Charges depends on which bank was used to do the telegraphic transfer as well as the amount remitted. Do check with your respective banks for the current information.

How much does SFX charges when depositing via bank card?

For deposits via bank card (credit/debit), the service fees charge is 1% of deposited amount. Please note that third party transactions are not allowed. Funds will be returned with a 2% fine!

Can I withdraw using Neteller?

No, the modes of withdrawal are currently only via bank card, Bank Wire and ePayments.

I did not receive any email verification code for withdrawal.

Please check your Junk E-mail folder in case the email was delivered there instead of your inbox. You may need to change your email address if you do not receive the PIN code email. Please use a new email and send to support@sfx-markets.com, you should provide your old and new email address. If you still encounter any issue, feel free to contact us.

I received an email stating that my withdrawal has been rejected and initial deposit using this card is required. What should I do?

The withdrawal of original funds is only allowed if the same card is used. If your card is expired or you prefer to use another bank card for withdrawal, a minimum deposit of 1-5 USD using a new card will be required. Once your deposit transaction is done and reflected in your account, you can submit a new withdrawal request again.

MT4 Platform

Can I close excess trading accounts?

Unfortunately, we are unable to close a trading account. The account will become inactive only after you withdraw all the fund.

I forgot my trading account password.

Kindly please send your issue to support@sfx-markets.com by provide your trading account ID. Our colleagues will assist to reset your password.

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